If your member is having trouble getting their OTPs, you can assist them by using OTP Check to help retrieve their OTP.
Open the SakuBiz app and find the OTP Check button.
Enter the member's mobile number and tap Get OTP.
Show the OTP to the member for them to enter into their Saku app.
OTP check only works if member has requested OTP from their device. You will get an error screen if member did not request for an OTP and you performed an OTP check.