: Clearly state the purpose of the loyalty program and how it benefits the customer.
:
- Welcome to [Merchant Name] Loyalty Program. Our loyalty program is designed to reward customers for their continued patronage. By participating, you agree to these terms and conditions. Please read them carefully.
: Define who is eligible to join the loyalty program.
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- The Loyalty Program is open to all individuals aged 18 years or older who register with a valid email address or phone number. Employees of [Merchant Name] and their immediate families are not eligible to participate.
: Explain how customers can enrol in the program.
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- Customers can join the program by signing up online through Saku mobile app, or at participating store locations. By enrolling, you agree to provide accurate information.
: Define how customers earn points, including eligible purchases and point values.
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- 1 point is earned for every RM1 spent on eligible purchases at [Merchant Name]. Certain items, including gift cards and sale items, may not be eligible for point accumulation.
- Members may earn bonus points during special promotional events. Such promotions will be announced through our website and in-store communications. Bonus points will be added to your account once the promotion ends.
: Outline how customers can redeem points, the minimum points needed for redemption, and any limitations.
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- Points can be redeemed for discounts, products, or vouchers at [Merchant Name].
- A minimum of [points] is required for redemption, equivalent to a [point value] discount. Points are non-transferable and cannot be exchanged for cash.
- A minimum purchase of [amount] is required to redeem points for discounts.
- Points redeemed for discounts are valid for use only during the transaction at which they are redeemed. Any unused portion of the points will not be carried over to future transactions.
- Points cannot be exchanged for cash or transferred to another member.
: Provide rules for voucher issuance, validity, and redemption.
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- Vouchers may only be used on a single transaction and cannot be combined with other promotions. Lost or expired vouchers will not be replaced.
- Customers may use multiple vouchers in a single transaction, provided they meet any minimum purchase requirements outlined in the voucher terms.
- Vouchers are non-transferable and may not be sold or exchanged. Any attempts to do so will result in immediate cancellation of the voucher.
: Define how store credits can be earned, used, and any applicable restrictions.
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- Store credit acts as a prepaid card, allowing customers to add funds to their account and use the credited amount for future purchases at [Merchant Name]. It functions like a digital wallet, providing a convenient and secure way to shop.
- Customers can top up their store credit in-store with a minimum amount of [amount]. As part of promotional offers, customers may receive a bonus when topping up. For example, topping up RM100 may earn an additional 10 in store credit, effectively giving you RM110 to spend. Bonus amounts may vary depending on the promotion and are subject to change.
- Store credit can be used for full or partial payment of any purchase at [Merchant Name].
- Customers can check their store credit balance through their app account or at any participating store. Store credit does not expire, and there are no maintenance fees for holding a balance.
- Refunds for purchases made using store credit will be returned to the store credit balance. Cash refunds are not available for purchases made with store credit. In the event of a partial refund, the amount refunded will reflect the original payment method used.
- Store credit is non-transferable and may only be used by the account holder. It cannot be exchanged for cash or transferred to another account.
: Include how customers can access and manage their accounts, and actions related to inactivity.
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- Members can manage the loyalty account by logging into the Saku app.
- Members are responsible for maintaining the accuracy of their account information.
- Members should report any discrepancies in points or rewards within [number] days of the transaction.
: Inform customers of your right to modify the program.
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- [Merchant Name] reserves the right to change or terminate the Loyalty Program, including the earning and redemption of points, at any time without prior notice. Any changes will be communicated via our website or app.
: Define the conditions under which membership can be terminated, by either party.
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- [Merchant Name] reserves the right to terminate your membership in the loyalty program at any time, with or without cause. If you choose to terminate your membership, any unused points or rewards will be forfeited.
: Explain actions taken in cases of fraud or abuse.
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- Any suspected fraud, abuse, or violation of these terms may result in immediate termination of your membership and forfeiture of all points and rewards. [Merchant Name] reserves the right to take legal action in cases of fraud.
: Clarify how customer data is handled within the loyalty program.
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- By participating in the loyalty program, you consent to [Merchant Name] collecting and using your personal data in accordance with our privacy policy. We will never sell your personal data to third parties without your explicit consent.
: Provide customers with a way to reach out for questions or concerns regarding the loyalty program.
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- If you have any questions about the Loyalty Program or these terms, please contact our customer service team at [email address] or [phone number].
: State the laws governing the loyalty program and its terms.
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- These terms and conditions are governed by and construed in accordance with the laws of Malaysia without regard to its conflict of law provisions.
Privacy Policy for [Your Loyalty Program Name]
Effective Date: [Date]
This Privacy Policy outlines how [Your Company Name] ("we," "us," or "our") collects, uses, and shares personal information from members of the [Your Loyalty Program Name] ("you" or "your"). By participating in our loyalty program, you consent to the practices described in this policy.
We may collect the following types of personal information when you register for and participate in the loyalty program:
- Name
- Contact information (email address, phone number)
- Purchase history
- Membership details
- Any other information you provide voluntarily
We use your personal information for the following purposes:
- To manage your membership and account
- To administer the loyalty program and provide benefits
- To communicate with you about your membership, rewards, and promotions
- To analyze program effectiveness and improve our services
We may share your personal information with third-party service providers for the following purposes:
- To facilitate the operation of the loyalty program
- To provide you with rewards and benefits
- To assist with marketing and promotional activities
- These service providers are obligated to protect your information and may only use it for the purposes specified by us.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
You have the right to:
- Access and update your personal information
- Withdraw your consent for us to use your information (subject to legal obligations)
- Request deletion of your personal information, subject to certain exceptions
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: [support email]
- Phone: [support phone number]
- Acceptance of Terms
By enrolling in the [Your Loyalty Program Name], you acknowledge that you have read, understood, and agree to this Privacy Policy.